A “safety” can be created by letting that person know that you care about them and their opinions and they are respected. When confronting someone with a tough issue, it must be done in way a that it creates a “safety” for that person. Hold a training course on “Effective Dialogue.” Many people do not become defensive because of the hard message being delivered to them, but rather become defensive because they don’t feel safe hearing that information.From there, as a nurse manager, assemble teams of nurses to identify key obstacles and develop solutions that can be tested. ![]() Our body is hard wired for flight or fight these conversations trigger this stance c. ![]() Why is it so hard to do these conversations well i. Chapter 1: What Is a Crucial Conversation and Who Cares a.
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